SHIPPING & RETURNS
WORLD TURNER CLASSICS, LLC ("we" and "us") is the operator of (WWW.WORLDTURNERCLASSICS.COM) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you regarding the wait / restocking of the backordered item.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 No Return Policy
WORLD TURNER CLASSICS, LLC will not except returns or offer size exchanges at this time due to health protection and/or hygiene reasons.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Insufficient and/or Change Of Delivery Address
WORLD TURNER CLASSICS, LLC will not be responsible for insufficient and/or change of delivery address before or after the order has been dispatched. Please check shipping address before placing/confirming an order with us.
4.5 P.O. Box Shipping
Typically, WORLD TURNER CLASSICS, LLC will ship to P.O. box addresses using postal services only (like the US Postal Service or Canada Post). Bulkier shipments many be too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a P.O. Box address to ensure smooth delivery.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Expected Delivery Time
Estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time.
Think: estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
Issues with print/embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (customer service & support), we’ll check your order status and let you know how to proceed.
4.9 Delivery Time Exceeded
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with our customer service & support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. As we conduct an investigation, we may ask you to wait a few more days to receive the order.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will not receive a refund for the value of goods paid, nor the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are not able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our no refund policy.
Customers are responsible for all parcels insurance coverages for loss, stolen and/or damaged packages, and must contact the courier regarding all loss, stolen and damaged packages.
9.1 Process for parcel damaged in-transit
Customers are responsible for all parcels loss, stolen and/or damaged packages in-transit, and must contact the courier regarding all loss, stolen and damaged packages.
10. Customer Service & Support
For all customer service and support enquiries, please email us at firstname.lastname@example.org