FAQ

Frequently asked questions

How long does it take to process an order?


Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Please view our "Shipping and Returns Policy".




What about Shipping?


We ship both domestically and to a select number of international destinations. Shipping times depend on your location. Please view our "Shipping and Returns Policy".




My order hasn't shipped yet; can I add another iem to it?


Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.




What is your Returns and Exchange policy?


Unfortunately, orders cannot be returned/exchanged at this time. Please veiw our "Shipping and Returns Policy".




My shipping address is incorrect; can I change it after submitting order?


Unfortunately, the customer is responsible for checking their shipping address before placing/confirming an order. Please view our "Shipping and Returns Policy".




What about Tracking Information?


Customers will receive a tracking link after placing/submitting an order.




What are your Payment Methods?


We accept all major Credit / Debit cards. Please view our "Payment Methods".




What should I do if it’s past the estimated delivery time and I still haven’t received my order?


If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do: 1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee. 2. Get in touch with our customer service & support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location.